The Challenge:
Our client wanted to enhance their applications for business operations, under zero downtime conditions, to combat the intensely competitive capital market scenario. While the client was using a suite of internally developed systems and off-the-shelf applications to handle securities and account management, they
realized that maintenance of these varied applications was by itself becoming a huge problem as they did not have a formal maintenance process.

Additional investment in technology and maintenance resources would result in cost arbitrage, and decrease profitability.

iGATE's Solution:
The first phase of the project was focused on thorough business analysis and a feasibility study to define the scope of work. The critical need was to be able to address the client’s immediate technical requirement while measuring, proactively, future business requirements. To coordinate these multiple activities, iGATE set up a project management office that could handle multiple projects at the same time.

Considering the criticality of application performance, the iGATE team developed a knowledge based application which included functional specifications, process flows and impact analysis reports that played a critical role in daily support and enhancement activities. This knowledge base was developed on
Maintenance Dashboard, a part of the SmartAPPS Application suite.

To increase the client’s operational efficiency, the iGATE team set up and streamlined the client’s existing processes using our certified quality processes.

Using SmartApps methodology, the iGATE team formalized the client’s reporting mechanisms, conversions, migrations and their critical maintenance activities.

Benefits to Client:
The knowledge bases and the processes developed by iGATE Global Solutions helped the client to enhance customer satisfaction and operational efficiencies by being able to maintain zero downtime for their applications on an ongoing basis.

• The client could experience reduced cost of ownership, resulting from our distributed services methodology
• Zero downtime for applications
• The client’s customer benefits from the added features to the downstream system.

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