Customer:
The customer is a US$ 72 Billion
technology solutions provider to
consumers, businesses and
institutions globally. The client's
offerings span IT infrastructure,
personal computing and access
devices, global services and imaging
and printing for consumers,
enterprises and small and medium
businesses.
The Challenge:
The client's production process involved multiple stages in a complex
manufacturing cycle. The last stage of their manufacturing cycle which
involved packing and shipping of products to customers was being
impacted by the current SAP implementation and the six other legacy
applications which were not coordinated to manage real time data as well
as work in tandem with each other. Unable to meet their customer
commitments on time because of delayed shipments, the client was facing a
huge challenge both in terms of cost and credibility. The client wanted a
single partner who would be able to provide a technical solution, which
would improve performance and cut down on delays. More importantly, this
partner should handle the project independently, enabling the client's key
resources to focus on their core business areas.
iGATE's Solution:
Within a period of three months, iGATE Global set up a helpdesk to take over
the client's system and recreate a solution, which would address the client's
needs by providing them with:
Functional consulting
Technical consulting
Enhancements and customization
Implementation and post implementation support
Inbound and outbound interfaces with SAP
Our end solution ensured streamlined processes by reducing the number of
complex interfaces. It also brought down the process duration time frame. It
was built to avoid redundancy of data & repetitive manual intervention thus
contributing to operational efficiency and efficient turnover time.
Benefits to Client:
iGATE Global helped the client decrease down time for the system with
minimal disruption of the SAP environment. Performance uptime was
enhanced to 99.8% and the 24x7 support improved average system uptime
and stabilized interfaces, resulting in a 60% savings on maintenance costs
for the client.
The client was also able to discard some of the legacy systems, which helped
them reduce maintenance & process cycle time.
