The Challenge:
An enterprise portal gives each corporate user a personalized and integrated view of corporate applications and information. For this the portal collects, categorizes and integrates data for its applications. Due to data silos and non-integrated systems, the client was facing problems with data integration and communication with its dealers, employees and subsidiaries world-wide. The differences in data reporting hampered the analysis of requirements. This impacted distribution efficiencies and affected customer service.

iGATE's Solution:
iGATE Global undertook a business requirement study and based on this, decided to tackle the issue of differences in data reporting with a "topdown" approach. This would ensure uniformity in the applications and the data, and standardize usage across all locations.

The next step was to architect a secure and high availability system. This was built on the IBM Websphere portal server suite of products. Through this enterprise portal, users could access a wealth of information like product portfolio, notice boards, FAQs, common discussion forums and news. Additional features included mail integration and seamless extended search across disparate information stores and single sign-on. In order to ensure completeness of the data, iGATE Global also recommended that some of the legacy systems be web-enabled, and migrated them to integrate with the new portal.

Keeping in mind the client's global business requirements, the portal offered multilingual support through a translation workflow, which enables content published in one language to be available in other languages with users initiating a translation request. The engagement was executed in the global services model with teams working in tandem across Germany and India. This ensured access to the requisite skills and optimized total cost of ownership for the client.