Challenges:
Steadily declining overall profitability over past 4 years (gross margin dropped from 20% to 12% in 4 years)

Key Drivers:

• Lack of consistent profitability metrics across business units, aligned to overall organizational
  profitability
• Unavailability of accurate information to customer-facing employees
• Lack of organizational capabilities to analyze historical trends and make accurate predictions

iGATE's Solution:

• Develop a profitability “tree” tying metrics (for customer, product, business units) to organizational profitability benchmark against competition
• Evaluating technology solutions providing relevant information and performing useful analytics

Benefits:

• More effective strategic decisions to improve customer profitability projected improvement in profitability of 0.15% revenues in a year
• Better predictability of profitability impact before making tactical customer facing decisions

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