Customer:
A top 20 US Mortgage Bank with origination, servicing and secondary marketing functions. It is one of the nation’s top residential mortgage lenders specializing in originating, agency qualifying loans and Jumbo A loans. The company also offers commercial loan products.
Challenges
:
Reduce cost of operations to remain profitable as well as cope with business peaks and increased productivity
Streamline operations to handle business growth, improve productivity, turnaround time and service delivery
Improving productivity and enhancing quality of service delivery – continuous process improvements and superior quality staff
Enhance revenue generation by leveraging new online channels, increased market penetration and effective cross selling
iGATE's
Solution:
Implemented pH Matrix findings
Implemented the iTOPS delivery framework with a 24/7 production support with transaction-based pricing and leveraged the existing client investments in platform
Benefits
to Client:
People Rationalization
Offshorization reduced the cost of operations by over 30%
Process Rationalization
Integrated offerings with Six Sigma quality standards improved the operational efficiencies
Pricing Rationalization
Transaction-based pricing offered predictability and risk sharing partnership and thus transparency
"This partnership is an exponential jump for us. iGATE's culture aligns well with ours - openness to taking risk, the flexibility they offer and their focus on innovation. They are very mature in process and very disciplined."
