iGATE offers a wide range of Inbound and Outbound service channels across a spectrum of industries. We leverage our domain expertise in Finance, Insurance, Telecom, Retail, Consumer Products and Manufacturing to improve the services quality of our contact center operations.
Through a combination of intelligent process management, proprietary outsourcing management technology, and a dedicated, shared service or transaction-based model, iGATE offers the best ROI in this space.
We offer services in two models
Business Process Outsourcing: here we operate the process on behalf of the client on the client's process and technology
Business Services Provisioning (BSP): here we take end-to-end responsibility for the process and run it on the gold-standard process and technology, and provide the output in the required format to the clients on a pay-per-drink basis. This enables clients to variablize their costs, maximize efficiency and manage for spikes in business
Call Center Overview
Two state-of-the-art Call Centers in India
Approximately 100,000 square feet in India
Five state-of-the-art offshore IT services delivery centers in India
Currently house 400+ FTE's; Total capacity of over 1500 seats
Planned expansion to 3,000 seats by 2nd Qtr.2005
24x7 services using a variety of communications media
ISO 9001:2000 certified
COPC-2000 certification underway
Very strong in Six Sigma methodologies / processes / tools
Redundant communication links
End-to-End multiple IPLC connectivity to U.S. through Transatlantic and Transpacific fiber optic cable systems offering adequate redundancy
o Multiple centers will enable Disaster Recovery & Business Continuity
"iGATE has been crucial in helping PCF provide a more reliable service
product to our clients. The solutions that iGATE delivered at PCF were on
time and within budget…iGATE's depth in contact center processes and technology, combined with their technical expertise, makes them leaders in the Genesys space."
FREE Advisory
