iGATE Global has extensive expertise in Implementation services for Contact Centers. This expertise is borne out in the following areas:
Genesys Expertise
iGATE Global is a Genesys premier partner as well as a leading Genesys integrator. iGATE Global shares a unique relationship with Genesys in many ways. Some of the highlights are:
Only Genesys Partner to Co-Develop Projects
Only Genesys Partner with complete development center in India
Only Certified Genesys Partner to impart Genesys Training in North America
Siebel Expertise
iGATE Global enjoys a position of strength in Siebel with its depth of experience. The expertise ranges across Siebel's integration as well as upgrade tools.
MCI Expertise
iGATE Global is the first Value Added Reseller for MCI with an comprehensive understanding of the MCI network-routing solutions including the MCSG hosted Solutions.
Other Alliances/Partnerships
iGATE has developed strong partnerships and alliances with the major technology vendors in the CTI, CRM, IVR and ACD Space.
"iGATE has been crucial in helping PCF provide a more reliable service
product to our clients. The solutions that iGATE delivered at PCF were on
time and within budget…iGATE's depth in contact center processes and technology, combined with their technical expertise, makes them leaders in the Genesys space."
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