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BPO-KPO

iGATE provides a comprehensive suite of business process outsourcing (BPO) and knowledge process outsourcing (KPO) services. We help clients streamline operations, reduce costs and enhance business efficiencies through global sourcing. We have extensive experience and insight from consulting, migrating, and executing thousands of large and complex business functions and processes in a global delivery framework.

Our approach to delivery of 'Integrated IT-BPO Services' combines consulting, technology and business processes outsourcing capabilities to provide superior business solutions to clients. Leveraging a flexible global delivery model, mature processes, and secure infrastructure, we drive business outcomes as per pre-defined SLAs.

Chosen as the trusted partners by global Fortune 1000 companies, we are delivering a wide range of BPO and high-end KPO services. We work as an extended arm of our clients in-house operations leveraging multiple global delivery centers across India and mailroom operations in the USA.

Key Differentiators

  • Demonstrated expertise in BPO and KPO
  • Integrated BPO and IT solution to address holistic requirements.
  • Four tier Global delivery model with onsite, onshore and nearshore delivery centers
  • Large pool of qualified talent with specialized skill set.
  • Transformation-led strategy that includes centralization, standardization, functionalization and operating model redesign
  • Multi-lingual back office services
  • ISO 27001 and BS7799 certified; HIPAA and SAS 70 compliant.