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CIS & BPO

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Overview

The most successful companies in the world have two common characteristics: they focus on core competencies, and flawlessly execute on a consistent basis, in every area of business. For all other companies, these elusive qualities are a highly prized goal. To achieve these goals in an environment with increasing costs and competition, many global organizations are turning to Customer Interaction Services (CIS) & Business Process Outsourcing (BPO) for streamlining their operations and increasing profitability.

iGATE suite of CIS & BPO services is a natural extension of our IT service offerings. Our CIS & BPO services are built on a foundation of process and domain expertise, and are enabled by innovative technologies. As in our other practices, iGATE CIS & BPO services are managed to meet high quality standards. Clients rely on them to improve the bottom line and focus more effectively on their core business, while maintaining a high quality of service.

iGATE provides customized global sourcing solutions to a diverse group of clients who rely on us for vertical-specific processes, as well as shared corporate services. In addition to a broad range of horizontal services including IT Helpdesk, Finance & Accounting, HR Services, Enterprise-wide Service Desk and Product Support, we also provide a comprehensive suite of CIS & BPO services for the Insurance, Financial Services, Telecom, Life Sciences vertical markets. For 401(K) Plan administrators within the Insurance space, we also offer offshoring services of the entire Benefits Administration Lifecycle.

iGATE offers clarity and expedience in delivering CIS & BPO solutions. We give clients a clear roadmap that is designed to enhance productivity and reduce costs through process assessment, process standardization and process re-engineering. To ensure the highest levels of information quality and integrity, we have adhered to the BS7799 standard to establish a robust Information Security Management System (ISMS) that integrates process, people and technology to assure the confidentiality, integrity and availability of information. A global infrastructure helps us implement CIS & BPO services that utilize the right combination of resources from offshore, onshore or onsite. iGATE offers these CIS & BPO services through its state of the art BPO centers in India and across the globe.

In the event of a business disaster, iGATE has you covered. We have in place a comprehensive model for disaster recovery and business continuity in the event of any disruption.