In Focus

iTOPS for Business Outcomes

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Overview

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Communications

The industry has seen phenomenal growth and technology change in the last 10 years as compared to the previous 100. Most of this growth can be attributed to the Over-The-Top (OTT) providers’ innovations. Video/VoIP replacing traditional voice, live TV on mobile, storage over cloud and real time content merged with them,  resulting in convergence of technology at its best.

Agile business transformation, operational efficiency and innovation are the key revenue drivers for communications service providers (CSPs).

With a rapidly changing business and regulatory environment, customer demand and innovative technology,  CSPs constantly re-invent their business models to introduce game changing products and services in the market that shape customer mind-set, preference and behaviour. It is essential for market leaders to establish their brand as the best in the market by turning demand into value and capitalizing on new types of connectivity through transformation of their business processes and information systems that make them flexible and nimble to launch and support new services continuously across multiple channels of communication.

The telecom industry faces some serious challenges:

  • Saturating markets in developing countries
  • Traditional voice revenue on the decline
  • Complex operating models
  • Need to keep up with the pace of continuous technology innovation
  • Demand to continuously enhance customer experience.

As a result, the traditional growth model of expanding the customer base no longer works.

How iGATE Can Help You
CSPs are seeking service partners  who have innovation with deep expertise in systems, processes, and technology necessary to increase operational effectiveness and generate new revenue streams. iGATE believes that it is imperative for clients to partner with an expert services firm, which can enable, through a defined methodology, attainment of the desired state of their Operations and Business Support Systems (OSS/BSS).

Selection of a services partner, who can provide domain focus, process knowledge, and implementation experience, is critical to the long-term success of a CSP.

Business Transformation: iGATE Telecoms Consulting's key areas of operations are in consulting services, business strategy and solution implementation targeted at communication companies and their suppliers as well as regulatory authorities. We also address business challenges as: business operations outsourcing, application audit and strategy development, customer care and CRM, order management, service provisioning and fulfillment, IT and network architecture definition, network management and mediation, billing, interconnect, and project and program management.

System Integrator (SI): Our SI services include Application Development, COTS Implementation and OSS/BSS Transformation. Our Applications Management services add value to client solutions through extensive experience in providing application development and maintenance solutions across the OSS/BSS spectrum. Our service offering help our customers realize the various facets of transformation and it encompasses the complete business lifecycle of Telcos.

Continuous Innovation: We develop new product and service offerings with our clients through our centers of excellence (CoEs) and co-creation partnerships. iGATE's Accelerated performance analysis and reporting for telecom (APART) is a pre-packaged proven data model for telcos. APART provides a set of precise actionable intelligence on key business areas to enable informed decisions and business performance. APART leverages iGATE's deep expertise in business intelligence, data warehousing and master data management. The solution is based on industry established models (SID), processes (TOM) and practices (ITIL).

Managed Services: Leveraging our industry experience and end-to-end telecom process knowledge, we offer to own the critical business operations to help the customer realize reduced operational complexity and OPEX reduction. Application Management Services including application portfolio management, applications development, applications maintenance outsourcing, applications modernization & migration and applications testing services is well supported by a robust offshore delivery center model that provides better flexibility, scalability and seamless integration options for our customers.

Voice-Based and Transaction-Based Services: Our 'Integrated IT-BPO Telecom service offerings' combines consulting, technology and business processes outsourcing capabilities to deliver superior business solutions to clients. We also provide a wide range of Customer Interaction Services (CIS) tightly integrated with infrastructure management services, enterprise applications services, and product engineering services.

Track Record for Client Success
We have consistently established service benchmarks within the communications industry through on-time and under-budget delivery of technology solutions. Some of our marquee clients include:

  • A leading international telecom operator who launched the first and most successful MVNO in the US
  • A leading cable company deploying world's largest VoIP solution
  • The largest US telecom service provider
  • Europe's first, and world's largest 3G carrier
  • Largest Incumbent Local Exchange Carrier (ILEC) in UK.