iGATE offers complete spectrum of services to global clients by optimizing technology, process and people management expertise. We partner with clients to provide a full spectrum of contact center solutions consulting services, implementation services and business operations.
iGATE has extensive experience in contact center operations and consulting. We offer contact center consulting in the following areas:
"RBC's relationship with iGATE is nearly two years old now. We did not enter into the outsourcing engagement with iGATE to drive costs down in the organisation, though that has been a side benefit. RBC has been experiencing significant growth. Over the past 10 years, we have been the top-performing bank from a shareholder return perspective. We are the sixth largest bank in North America and 14th/15th largest bank in the world. Our own development organisation could not keep pace with the demand that we were putting on it to deliver new products and solutions and keep up with the change agenda that was going on inside the company."
Marty Lippert, Vice-Chairman & Group Head, Global Technology and Operations, RBC
