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Customer Relationship Management

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Overview

For companies in all industries, the task of finding, acquiring and retaining customers is a bigger challenge than ever before. Businesses must make the most of information available via customer interactions by systematically obtaining, maintaining and sharing it across all customer touch points. To maximize returns from their customer relationships, and the customer information they acquire, many organizations are adopting industry-accepted business models and best practices.

However, ensuring a successful CRM Implementation requires extensive knowledge of the industry, and technology solutions available in the market.

iGATE leverages its CRM implementation and CRM integration expertise to help customers extract maximum value from CRM investments and make the most of customer interactions and relationships. We provide CRM consulting services to help clients adopt appropriate industry-specific CRM best practices, which can be incorporated into scalable packaged applications, hosted solutions, and custom-built applications.

Most of all, we help you navigate through the technical and organizational challenges for CRM implementation, CRM integration, and application care and lifecycle management to speed time-to-value and enjoy lower total cost of ownership.

iGATE has gained world-class CRM implementation expertise by partnering with global clients in diverse industries — including high-tech and manufacturing, consumer goods, telecommunications, insurance and financial services — to execute CRM initiatives. As a result, we give our CRM clients the advantages of:

  • Domain experience
  • Strong relationships with leading CRM solution vendors, including Siebel Systems, SAP, SalesForce.com and Microsoft. Proven expertise in Pega Chordiant solutions.
  • Proven deployment and change management methodologies
  • Suite of in-house tools.

Our value-added services include: