iSIGHT
- iGATE's proprietary
outsourcing relationship
management tool,
offers complete
visibility into
the outsourced process.
iGATE clients monitor
performance and
quality of their
outsourced services,
track and govern
Service Level Agreement
(SLA) parameters
and configure the
dashboard to process
workflow requirements.
iSIGHT provides
real-time visibility
to the outsourced
process at an extremely
granular level.
pHMatrix
- iGATE's proprietary
diagnostic tool
The
diagnostic tool
built on discriminant
analysis maps the
various processes
of an organization
to help the client
determine how they
should deal with
each of the processes
in the short and
long term. By providing
information about
the health or efficiency
of each process
and comparison against
competition and/or
industry benchmarks,
pHMatrix enables
clients to take
decisions on BPR,
automation and location
of services.
Analytics By using
sophisticated data
mining techniques
applicable across
numerous industry
verticals, iGATE
Analytics provide
solutions that address
key strategic &
operational issues
including Customer
Acquisition, Customer
Retention, Loss
Mitigation, Process
Automation, and
Product Development.
Quality
By blending Six
Sigma concepts with
various CMM key
process areas into
our Quality Management
System, we at IGS
ensure improved
customer focus and
sustained process
improvement initiatives
by explicitly linking
our business goals
to the business
objectives of our
clients.
Our
Quality Focus is
primarily in two
areas –Technology
& Operations.
In
the area ofTechnologywe
use a combination
of CMM Level
5 and Six Sigma.
The three major
steps involved
inCMM
Level 5(Optimization)
areDefect
Prevention,
Technology
ChangeManagementandProcess
Change Management
In
the area ofOperationswe
use a combination
of PMM and Six
Sigma. PMM (Process
Maturity Model)
is a combination
of eSCM and
CMM. PMM is
a framework
that provides
a logical, reliable
and consistent
basis to rapidly
assess the maturity
level of business
processes and
devise a strategy
for transformation
from one level
of maturity
to another using
Six Sigma tools
& methodologies
True
Global Diversity Our highly-qualified,
ethnically diverse
employee base ensures
both delivery excellence
and cultural sensitivity.
With a diversity
index of 11 percent,
iGATE is positioned among
the highest of any
offshore services
provider. Combine
our cultural diversity
with our highly-qualified
workforce –
you have a potent
combination, not
easily matched.
Innovative
service delivery
models
