Consulting Services

• Outsourcing readiness consulting

Using our proprietary pH matrix tool, we can help you assess your readiness to outsource, choose where outsource processes should be located, identify process improvement opportunities, baseline your costs, or help you build a business case.

• Business process re-engineering for new business, policy owner services, finance and administration and   claims for improved process efficiencies and cost reduction

• IT Consulting for specific needs, system reengineering, upgrading or improving applications to better service   business requirements

iTOPS for P&C

Our iTOPS P&C Insurance services help you reduce your ongoing operations costs and loss adjustment expenses, while using your trained experts more effectively to handle policy exceptions or focus on adjusting claims. And, by introducing process efficiencies, iGATE’s transaction-based pricing aligns operating expenses to business volumes.

• Auto and Property Notice of Loss and Claim Initiation

• Including Notice of Loss handling, document and image management, telephone adjusting and   analytics for Claims management and fraud detection.
  Please click here to see a sample process flow

• Policy Owner Services, Statutory and Regulatory Reporting

• Including document and image management, customer and policy servicing, cancellation and   reinstatement processing, billing and collections, analytics for customer profiling and re-   underwriting, jurisdictional reporting.
  Please click here to see a sample process flow

• New Business Processing

• Pre-processing applications based on your underwriting rules, freeing up you underwriters to only   handle exceptions
  Please click here to see a sample process flow

BPO Solutions

Depending on your goals, iGATE offers the flexibility of a range of delivery models.

• Business Process Outsourcing
• iTOPS
• BSP (Business Service Provisioning / Shared service model)

iGATE offers a wide range of Business Process Outsourcing services to P&C Insurers:
Please click here to see Insurance Outsourcing Services

IT Services

iGATE has been working with insurance customers for over 25 years, helping them implement and select systems, develop new applications and maintain legacy platforms. Our specific services include:

• Customizing and implementing insurance and ERP systems

• Custom application development, including mainframe, client server and web

• Application maintenance and 7x24 production support

• Helpdesk, network and server management

• Testing

• Data Warehousing and Analytics
  Please click here to see IT Services for Insurance

 
Contact Center

Managing customer contacts and providing timely service is a cornerstone of an insurance company’s commitment to its policyholders. And, for many companies, being able to contact customers directly and keeping track of interactions is key to managing and growing their businesses.

iGATE’s Contact Center practice helps our customers design, implement and manage their call centers, or using our world-class facility, outsource contact center functions.

• Call Center Consulting and Implementation services

iGATE offers a full range of call center services, from strategy consulting, to campaign management, to technical consulting, to custom implementations. With over ten years experience and a mature practice of industry experts, we can help you

• Define your call center strategy, whether you’re building new or renovating
• Design, build and manage your call center
• Help train your call center reps
• Establish service metrics and measurement tools
• Benchmark your services against your competitors

 • Call Center Outsourcing services

iGATE’s call centers handle inbound and outbound calling, servicing customers in a variety of sectors, including financial services, energy reselling and technology manufacturing. With expertise in language and local customs requirements, and more than a decade of helping clients grow their business with our inbound and outbound calling services, iGATE can help you quickly launch a call center that will respond to your customers 24 hours a day, or conduct outbound campaigns to generate new revenue for your company.
Please click here to see Contact Center Offerings