iGATE provides integrated process outsourcing solutions for the mortgage banking industry, specifically in the Loan Origination and Loan Servicing space, delivering through a unique integrated Technology and Operations (iTOPS) global services delivery model-enabling you to outsource the process and sustenance of the underlying applications. iGATE can help you optimize and run both the technology platforms and the processes along with a 'transaction guarantee' that you govern and control using a single business Service Level Agreement.
What we offer:
Loan Origination
Loan set-up
Application Processing
Underwriting
Document Drawing and Pre-closing
Funding
Closing and Post Closing
Loan Quality Control Review
Loan Servicing
Client Management and Servicing
Loan Research, Resolution and Administration
Collections / Default Management
Investor Delivery and Set-up
Escrow Administration
ARM Audit
Forbearance
Taxes and Insurance Set-up
Pay-off Quotes
Contact Center
Outbound Services (Customer Service, Technical Support, IT Help Desk)
Inbound Services (Telemarketing, Survey and Data Collection, Collections, Skip Tracing)
You have the flexibility to choose from three delivery models-standard Business Process Outsourcing, Integrated Technology and Operations Model (iTOPS) and Business Services Provisioning (BSP) depending on your organizational readiness to outsource, the health and maturity of current processes and desired objectives from outsourcing.
Business Process Outsourcing
If you have a process that is already mature and close to 'best-in-class' benchmarks, iGATE's process outsourcing services will allow you to achieve significant savings by enabling a global sourcing delivery model, without changing the process or the underlying applications.
Integrated Technology & Operations
Usually when firms have a process that is already mature and close to 'best-in-class' benchmarks, the process outsourcing services allow them to achieve significant savings by enabling a global sourcing delivery model, without changing the process or the underlying applications. However, iGATE offers BPO solutions, using technology as an enabler that includes workflow automation like audit trails, automated data updating tools, iGATE proprietary tracking tools etc., to enable you to continuously improve upon your process and derive year-on-year saving benefits.
Business Services Provisioning
You can outsource your process to iGATE and pay only for the service i.e. number of transactions you run on our BSP engine - e.g. pay per application processed. Advantages include access to 'best-in-class' process and technology without significant investments, complete variabilization of costs and assured year-on-year cost savings through process optimization and improvements in efficiency.
