iGATE announces new five-year contract with Serco to deliver SAP support and maintenance services to public and private sector organisations
Partnership will enable Serco to provide flexible support and fixed cost contracts
LONDON, UK, Fremont, USA and Mumbai, India; 26th May 2011: iGATE, the integrated technology and operations brand providing Business Outcomes based solutions, today announced that it has secured a five-year contract for the delivery of SAP-based operational, maintenance and support services to Serco’s existing and prospective customers. The exclusive contract commenced in December 2010 and will be in place until 2015.
Serco, an organisation that provides SAP services to around 20 local authorities and several commercial organisations, has decided to outsource its SAP services so that it could provide fixed cost contracts to its customers, who often experience troughs and peaks of usage throughout the year.
Mark O’Connor, Managing Director, Technology Services at Serco, said: “Many of our clients, in the public sector in particular, have varying demands for support and maintenance services over the year. There are many advantages for our customers to have access to a much larger pool of SAP experts who can be called upon at any time, within the terms of their contract with Serco. By working with iGATE, we can provide flexible outcome-based engagements that can be scaled up or down, in accordance with the individual needs of clients. Serco and Patni already had a strong working relationship - we know that we can have 100% trust in iGATE to provide services to the level of quality required and expected by our customers.”
Arthur Musgrove, who leads the Business Transformation Practice at iGATE, said: “We are delighted to announce this new extension of our close working partnership with Serco. It will allow iGATE and Serco to develop a broader, richer set of services that will bring real benefits to current and prospective clients. It will also allow us to create a larger capacity of excellent SAP support and maintenance skills within Europe, which means we can offer services onshore as well as offshore and form a joint go-to-market for prospective clients.”
The partnership will include services such as support desk operations, ticket handling and user profile management. It will cover SAP ERP applications such as HR, payroll and financials. Serco will offer iGATE’s expertise as part of a white labelled support and maintenance service to clients and under the terms of the contract will not provide SAP services via any other outsourcing partner.
This announcement is in line with iGATE’s strategy to build its business in the EMEA region through strategic partnerships.
'iGATE' is the common brand identity of two organizations - iGATE and Patni as a result of the acquisition of Patni Computer Systems Limited by iGATE Corporation. Between the two companies, the brand iGATE provides full-spectrum consulting, technology, business process and product engineering outsourcing services on a Business Outcomes-based model. Armed with over three decades of IT Services experience and powered by the iTOPS (Integrated Technology and Operations) platform, iGATE’s multi-location global organization with a talent pool of 26000+ people, consistently delivers effective solutions to over 360 Fortune 1000 clients spanning across verticals like: banking & financial services; insurance & healthcare; life sciences; manufacturing, retail, distribution & logistics; media, entertainment leisure & travel; communication, energy & utilities; public sector; and independent software vendors. Visit: www.igatepatni.com.
iGATE Corporation is listed in NASDAQ (IGTE) and Patni Computer Systems Limited in BSE (532517), NSE (PATNI) and NYSE listed (PTI).
Serco is a FTSE 100 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public.
At Serco, we design, deliver and manage change in markets as diverse as local government, education, health, defence, transport, civil government, science and the private sector in the United Kingdom, Europe, Middle East, Asia Pacific and North America. This diversity is one of our greatest strengths as a business as it enables us to share experience and best practice between sectors.
With a history stretching back to the 1930’s, Serco has grown strongly year on year, winning many accolades for its service culture and operations. Some of the key factors that clients feel make the company different are:
Excellence in effective partnering & engagement
Continuously adding value to our clients’ business
Developing strong long-term relationships
Delivering real service excellence – and going the extra mile
Serco has provided SAP services to customers for over 20 years and is an SAP Services and Hosting Partner. Serco’s SAP portfolio addresses the full SAP suite in our markets and covers the full application lifecycle from consultancy through to design, build, implement and support.
Serco has a flexible approach to the style of service to its customers, ranging from incremental project services through to complete SAP based business process operations.
For more information on Serco, visit http://www.serco.com/
For further information, contact: