iGATE has helped some of the world's largest retailers to overcome challenges - How to retain and expand their customer base? Deliver superior customer satisfaction? And most importantly how to reduce costs?
iGATE leverages its considerable expertise in Enterprise Information Management, Enterprise Solutions, custom application development and business process outsourcing to optimize all aspects of the retail value chain.
iGATE's
end-to-end approach focuses
on processes supporting a retailer's
business ecosystem supplier
negotiations, merchandise, inventory
management, logistics, store
operations and invoice payments.
Our approach combines a deep understanding of retail strategies, operations and technology. iGATE offers a 3 pronged approach towards solutions for the retail industry :
By utilizing its integrated technology and operations expertise, iGATE can help your company to meet key objectives by working across your organization.
To check how iGATE can help you with strategic location of services. Click here
Customer Centricity
An approach designed to understand current and targeted customers by using technology for customer segmentation and profiling. The aim is to identify and attract profitable customer segments, create the right combination of goods and services and improve overall customer satisfaction and loyalty.
Our offerings in Customer Centricity include:
Business process modeling
Web based training programs
Contact center consulting, CRM, CTI
RFID services, product leverage services
Customer analytics
E-Business services
Supply chain measurement, visibility and optimization
Data-Knowledge-Action continuum
Helps retailers leverage data to their advantage by transforming data into knowledge to gain a deeper and more granular understanding of customers and operations. This approach enables retailers to make faster decisions in merchandising and streamline supply chain to ensure that the right products will be in the right places at the right time.
Our offerings in Data-Knowledge-Action continuum include:
Corporate dashboards/ Enterprise Process Management
CRM, CTI based solutions for cross sell, up sell and better service
The Boundaryless Organization
Retailers are unifying disparate data sources and forging strong relationships, within and outside their own organizations, in order to achieve the nimbleness required in the new, ever-shifting competitive environment. Some of the benefits of intra-enterprise integration are: agility in responding to ever-shifting customer demand; speed-to-market in introducing new products or services; rapid assimilation of new information into marketing strategies, merchandising programs, and store operations; and overall cost containment and productivity.
Our offerings to create the Boundaryless organization include:
Tools for process maturity and outsourcing analysis.
